Help center
Frequently asked questions
Got questions? We’ve got answers — straight up, no fluff. Can’t find what you’re looking for? Hit us up anytime. Contact us here
Help center
Frequently asked questions
Got questions? We’ve got answers — straight up, no fluff. Can’t find what you’re looking for? Hit us up anytime. Contact us here
Don't get us wrong. We love drinking coffee too! We're all coffee lovers here at Dry Brew, however, Dry Brew Coffee Chews are for those who want that distinct taste and energy boost from a cup of a coffee but don’t have time to stop. We've condensed a 6 fl oz cup of coffee into each coffee chew, so you get the same caffeine kick without losing out on that bold coffee flavor. Perfect for anyone on the go such as hikers, runners, working professionals, students, and much more.
Other products on the market contain coffee flavoring, extracts, or a limited dose of real coffee to add flavor. Our coffee chews contain as much pure coffee as a 6 oz cup of coffee. For this reason, we're the only company producing chewable coffee that's backed by a US patent.
Dry Brew holds the patent for Flavorful Waterless Coffee.The approved patent recognizes our unique process for condensing the exact ingredients from a 6 oz cup of coffee into chewable form.
We use the three simple ingredients of conventional coffee: real coffee with natural caffeine, non-dairy creamer, and zero calorie sweetener. Each piece contains about 35 calories.
The individual who patented Flavorful Waterless Coffee was diabetic and developed this formula to minimize carbohydrates for personal consumption. Also, due to its sweetness compared to regular sugar, we need less of it and are able to keep the serving size of each coffee chew to 10grams.
Dry Brew is not a candy and contains the same amount of caffeine as a cup of coffee. Health professionals recommend that adolescents limit themselves to 100mg or less of caffeine per day.
For best flavor and texture, we recommend that you consume Dry Brew within one year, by the expiration date specified on each package.
Our product contains zero calorie sweetener and non-dairy creamer, which off-sets the bitterness of drinking coffee black. Our product tastes like a sweet and creamy cup of joe!
We currently only have one flavor, which is a medium roast coffee blend. But we've got big plans down the road, which is to apply our patented process to create all kinds of Dry Brew Coffee Chews. Our technology enables us to pack your favorite roast into Dry Brew. More to come soon.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged in transit, you will get a replacement product sent.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
We aim to process and ship all orders within 1-2 business days. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow its journey to you.
Standard Shipping: Expected delivery within 3-5 business days.
Shipping costs are flat rate. Occasionally, we offer free or discounted shipping on orders over a specific amount; check our website for current offers.
If your order hasn’t arrived within the expected timeframe, please reach out to us at support@drybrew.com. We’ll help locate your package or arrange for a replacement if necessary.
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.